Refund policy

Pre-Order, Delivery and Refund Policy

1. Delivery Timeframes

1.1 LOC Orders
Orders from LOC are typically delivered within one (1) to two (2) months of the order being placed with the supplier. Delivery may take longer during peak periods, but is highly unlikely to exceed four (4) months.

1.2 Estes Orders
Estes stock is expected to arrive around April or May 2027. This is our first order with Estes, and this estimate is based solely on information supplied to Endeavour by Estes. As we have no prior experience with this supplier, delivery may take longer than estimated.

1.3 AeroTech Orders
AeroTech items ship in our annual shipment from AeroTech, expected around September 2027. This matches AeroTech’s advertised 44-week lead time, and we expect most orders to arrive then.

Delivery is not guaranteed. AeroTech’s lead times have exceeded their advertised times in the past. In the worst case we have seen, an order took approximately 2.5 years to arrive.

2. Guaranteed Refund Periods

2.1 LOC and Estes Orders
If you have not received your LOC or Estes order by 31 December 2027, you are entitled to a full refund or store credit, at your election.

2.2 AeroTech Orders
If your AeroTech item has not arrived after the 2027 shipment, you may choose to:

  • (a) continue waiting for delivery; or
  • (b) take a full store credit for the undelivered amount.

If your AeroTech item has not arrived within thirty (30) months of your order date, you may request a full cash refund of the undelivered amount.

3. Refund Eligibility

3.1 Refunds Available
A refund will be provided in the following circumstances:

  • Manufacturer error. The product has a defect or error attributable to the manufacturer.
  • Motor CATO without user error. A motor suffers a catastrophic failure (CATO) and no user error contributed to the failure.

3.2 Refunds Not Available
A refund will not be provided in the following circumstances:

  • Lack of required credentials. The customer is unable to take delivery because they do not hold the credentials required to purchase, possess or store the product. This includes, but is not limited to, a valid TRA number, Tripoli membership, a pyrotechnic licence, or compliant storage. It is the customer’s responsibility to ensure they hold the required credentials before ordering.
  • Change of mind. The customer simply decides they no longer want the product.

4. Customer Responsibility

By placing an order, the customer acknowledges that they have read and understood this policy, including the delivery estimates above, which are indicative only (other than the refund entitlements in Section 2)